Customer Care Representative

Trouw Nutrition USA is the global leader in vitamin premixes, innovative feed specialties and nutritional solutions for the livestock and companion animal nutrition industry.  Trouw Nutrition USA is a subsidiary of Nutreco, one of the top ten global nutrition companies in the world and is owned by SHV.  We offer an exciting opportunity to work in a small town but be part of a global organization of over 60,000 employees worldwide. 

We are currently seeking an experienced full-time Customer Service Representative to work in our corporate office in Highland, Illinois.  This position provides customer service to up to 100+ specified Companion Animal customers and Trouw Nutrition USA business needs by taking orders, answering customer account questions, complaints, errors, billing, cancellations, and other queries. 

Key Responsibilities

• Establish good customer relationships to meet customer needs and expectations while achieving Trouw Nutrition’s goals and objectives
• Ensure customers receive products they order in an accurate, timely and efficient manner within Trouw Nutrition guidelines
• Maintain efficient and effective communications with customers, sales team, production scheduler, warehouse, quality, logistics and purchasing at Highland and Neosho locations
• Maintain customer database with up to date addresses, phone numbers, etc. in M3 and the CRM database
• Communicate regularly with assigned Territory Sales Managers to maintain communication to improve customer relations and grow our business
• Receive and enter customer orders (via phone or email) and process while ensuring the accuracy of information entered into M3 within Trouw Nutrition guidelines
• Communicate with customers (via phone or email) on production of their products, testing time, and shipping estimated times of arrival
• Track orders through production, quality, warehouse, and logistics to ensure orders receive timely delivery.
• Track orders through the Quality Department to assure timely shipping on materials that are tested prior to being released for shipment
• Handle customer complaints and credit memos in a timely manner within Trouw Nutrition guidelines, and initiate filling out case information in CRM
• Work in multiple computer systems in order to complete orders and customer requests using Outlook, Windows 10, M3, CRM and ISAM.

• Minimum high school diploma/GED
• Excellent communication skills, written and oral
• Strong organizational skills and attention to detail
• Computer literate in word processing, spreadsheet applications and email programs
• Time management skills
• Ability to multi-task
• Positive attitude
• Flexible, attentive and positive disposition
• Ability to learn new things quickly

This is a full-time position, located at our corporate office in Highland, Illinois (30 miles east of St. Louis, MO).  The working hours are Monday through Friday, 8 am to 5 pm, however this position may adjust the schedule with approval from the manager.

 Trouw Nutrition offers a competitive salary and benefit package effective on the employee’s date of hire.