IT Support Coordinator

RESPONSIBILITIES:

• Provide local and remote-user support;
• Manage the change request system, new users, and termination forms;
• Imaging and Deployment of end-user devices;
• Ensure a constant communication with all service providers as well as with all levels of the IT organization;
• Asset Procurement and Management;
• Analyze, resolves and trouble shoots systems issues related to local area networks, data communications, printers, phones, and system security;
• Setup and procure mobile devices for the region;
• Execute on other tasks as determined by the Senior IT Manager, East region.

PREFERRED HIRING CRITERIA:

• Technical diploma (College) in Business or Computer Science or equivalent disciplines;
• Minimum Three (2) years of computer systems experience;
• Experience in IT infrastructure and application support;
• Working knowledge of common workplace software including LANDesk, Windows Server, VMware, Windows 10, Microsoft Office (365), Teams, Yammer, OneDrive, SharePoint
• Bilingualism (French/English) is an asset
• Experience supporting Business Critical Systems (ERP, MES, LIMS, CRM) an asset
• Experience with ServiceNOW is an asset
• Prior experience in a manufacturing environment or the corporate office of a manufacturing organization is an asset
• Client focused approach and possess the ability to analyze and resolve hardware and software problems quickly and efficiently;
• Demonstrated organizational and analytical skills;
• Proven interpersonal, negotiation and oral and written communication skills;
• Outstanding approach to teamwork, collaboration and communication;
• Network knowledge and wireless technologies.