Business Application Specialist

• Working close with users for any ERP operation issue, do timely follow up to ensure the incident will be resolved or workaround can be in place in agreed SLA.
• Collect user feedback or new requirement, do analysis and prepare the related plan to improve the service capability and user satisfaction.
• Work with corporate team and user for any ERP project, be focual point in project implementation to manage the progress and do necessary escalation.
• Local super user of the ERP solution, be trainer for system operation in guiding user for operation issue, prepare the user manual and training if needed.
• Work close with corporate team for problem analysis to ensure the root cause of incident is clear, preventative maintenance can be arranged in advance.
• Participate in any project discussion related to ERP solution or integration, contribute value and knowledge in project supporting.

Candidate experience

• Bachelor in computer science, engineering management or business management related profession, 3-8 years IT experience including minimum 2 years of ERP supporting work.
• Experience in business process design/supporting in ERP system, especial in supply chain function.
• Operation knowledge of SQL database.
• Documentation skill for both project implementation and operation support.
• Change management skills.
• English is working language.
• Hands on experience in Infor M3 ERP supporting work, familiar with M3 system structure and main function will be preference.
• Understanding reporting tool like power BI will be an advantage.
• IT working experience in manufacturing, Pharmaceutical, or farming industry will be a plus.

Candidate Skills

• Quick learner
• Hands-on, can-do mentality
• Analytical thinking
• Easy going
• Ability to remain calm in all situations
• Ability to work independent as well as in teams
• Good communication skills on all levels
• Cultural awareness
• Fair business understanding and ability to build relationships between business and IT