Customer Service Representative
Job Description
Join Our Purpose – Feeding the Future
Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.
Are you passionate about delivering excellent customer service and supporting operational efficiency in a dynamic environment? Join Trouw Nutrition GB as a Customer Service Representative at our Belfast site. In this role, you will be responsible for managing customer orders, liaising with internal teams, and ensuring timely and accurate delivery of products.
This is a unique opportunity to contribute to Nutreco’s customer service excellence, support a growing team, and make a tangible impact on customer satisfaction.
About the Role – Ensure Excellent Customer Service for Animal Feeding Products
Responsibilities:
Process and manage customer orders efficiently, ensuring accuracy and timely delivery.
Liaise with internal teams including planning, production, and finance to resolve queries and prioritize orders
Track order progress and update customers as required
Support the customer service team in daily operations and ensure smooth workflow
Provide excellent customer service, maintaining a high level of responsiveness and professionalism
Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives
Collaborate closely with the Customer Manager and peers to ensure team objectives are met
Skills and Expertise
Qualifications and Experience:
1–2 years of experience in customer service, ideally within animal feeding or related industries
Relevant educational background or equivalent experience
Experience with ERP systems is preferred
Soft Skills: Proactive, curious, and independent, with excellent communication and interpersonal skills; a quick learner who can prioritize effectively and thrives in a friendly, approachable, and team-oriented environment
Other Requirements:
Availability for very occasional travel within Ireland and the UK
Work Model: On-site position
Why You Will Love Working with Us
Global Benefits:
Full-time role in a supportive and dynamic environment
Opportunity to contribute to an international, dynamic environment
Competitive remuneration and benefits package.
Opportunities for professional growth within Nutreco and the SHV family
Next Steps:
We value a seamless candidate experience and aim to respond within five (5) business days. The hiring process typically takes 4–6 weeks. For more information, please contact Luisa Ligabo at luisa.ligabo@nutreco.com. We appreciate your interest in joining our mission to innovate and sustainably shape the future of food production
What happens next?
Congratulations! Your application has successfully caught our attention. We are impressed by your skills and experiences, which suggest a great fit for our team.
We'll be in touch soon with the next steps in the hiring process. Meanwhile, explore our website to learn more about our company culture and current projects. Thank you for considering a career with us!
You've made it to the interview stage! This is your chance to showcase your skills and learn more about Nutreco. Here are a few tips to prepare:
- Research: Familiarize yourself with our purpose and recent projects.
- Review: Understand the key responsibilities of the role.
- Prepare Questions: Have thoughtful questions ready to demonstrate your interest.
We'll discuss your background and how you can contribute to our team. After the interview, we aim to provide feedback promptly. Best of luck!
Thank you for your interest in joining us! Here’s a quick review of your journey so far:
- Application: We were impressed by your credentials and potential contributions.
- Interview: Your understanding of the role and your passion stood out. We are now finalizing our decisions and will contact you soon.
Your patience and enthusiasm are appreciated as we make our final considerations.
Welcome aboard! We are thrilled to have you join our team. You’ll be a key player in our exciting projects while bringing your expertise to the fore.
Onboarding Highlights:
- Orientation: Learn about our culture and objectives.
- Team Meet: Connect with your colleagues.
- Training: Gain the tools to excel in your role.
We are committed to supporting your growth and development. Your journey with us is just beginning, and we’re excited to see all you will achieve. Welcome to the team!
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