Ejecutivo de Servicio al Cliente

Ejecutivo de Servicio al Cliente

  • Duran, Guayas
  • Supply Chain
  • Full time
  • Ecuador

Ejecutivo de Servicio al Cliente

Job Description

  • Procesar en el sistema las solicitudes de pedidos de los Clientes.
  • Monitorear el procesamiento de los pedidos y asegurar la entrega adecuada en tiempo y volúmenes a los clientes.
  • Participar activamente con todas las áreas que impactan la experiencia del cliente para garantizar la satisfacción de los clientes.
  • Mantener comunicación activa y proactiva a clientes.
  • Proveer asesoramiento a clientes internos y externos de pedidos, productos, plazo de entrega, procesos , servicios, garantías.
  • Administrar las solicitudes de facturación de Skretting 360.
  • Identificar las necesidades de los clientes y elevar los requerimientos a las áreas correspondientes.
  • Administrar la información de cliente.
  • Resolver y/o gestionar activamente las solicitudes o reclamos de clientes , proveer soluciones.
  • Identificar oportunidades de mejora continua y optimización en procesos y/o sistemas y participar activamente de ellas.
  • Preparar de Informes para clientes externos.
  • Visitar clientes.
  • Enfoque en el cumplimiento de los objetivos corporativos e indicadores del área.
  • Cumplimiento de las normativas de Código de conducta, seguridad y demás de la compañía

Formación: Carreras administrativas o afines.

Experiencia: mínimo 2 años de preferencia en áreas de servicio, conocimientos de la cadena logística, manejo de garantías, maquinarias y servicio técnico.

Read full vacancy

What happens next?

1
Successful application

Congratulations! Your application has successfully caught our attention. We are impressed by your skills and experiences, which suggest a great fit for our team. 

We'll be in touch soon with the next steps in the hiring process. Meanwhile, explore our website to learn more about our company culture and current projects. Thank you for considering a career with us!

2
On interview

You've made it to the interview stage! This is your chance to showcase your skills and learn more about Nutreco. Here are a few tips to prepare:

  • Research: Familiarize yourself with our purpose and recent projects.
  • Review: Understand the key responsibilities of the role.
  • Prepare Questions: Have thoughtful questions ready to demonstrate your interest.

We'll discuss your background and how you can contribute to our team. After the interview, we aim to provide feedback promptly. Best of luck!

3
Review

Thank you for your interest in joining us! Here’s a quick review of your journey so far:

  • Application: We were impressed by your credentials and potential contributions.
  • Interview: Your understanding of the role and your passion stood out. We are now finalizing our decisions and will contact you soon.

Your patience and enthusiasm are appreciated as we make our final considerations.

4
Welcome to the team

Welcome aboard! We are thrilled to have you join our team. You’ll be a key player in our exciting projects while bringing your expertise to the fore. 

Onboarding Highlights: 

  • Orientation: Learn about our culture and objectives. 
  • Team Meet: Connect with your colleagues. 
  • Training: Gain the tools to excel in your role. 

We are committed to supporting your growth and development. Your journey with us is just beginning, and we’re excited to see all you will achieve. Welcome to the team!

Still got questions?

Get in touch with:

Lilian Parraga

Send me a message

Interested? Send us your application!

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