CUSTOMER SERVICE REPRESENTATIVE

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Own your expertise

At Nutreco, passionate and curious experts with diverse backgrounds unite to Feed the Future. Our unique mindsets and drive push us forward, creating a place where you can own your growth, contribute more, and belong.

CUSTOMER SERVICE REPRESENTATIVE

Supply Chain

  • Tres Cantos, Madrid
  • Full time
  • Supply Chain

CUSTOMER SERVICE REPRESENTATIVE

Job Description

Get ready to Own Service Excellence as a Customer Service Representative at Nutreco. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a positive global impact for generations to come.

Join us in this customer‑centric role and Own your service, Own your communication, and Own your impact.  

What you’ll do:

Helping to support smooth and efficient customer operations across our commercial and supply chain processes, you’ll be responsible for managing customer orders, providing first‑line support, and maintaining accurate customer and product data.

You’ll also handle customer questions, resolve issues, coordinate with internal teams, support contract renewals, and ensure all order‑related activities are processed accurately and on time.

Who we’re looking for:

We’re looking for someone who is responsible, proactive, and ready to Own this role. Someone who is confident, service‑oriented, and skilled at building strong relationships with customers and colleagues.

You excel at communication, remain calm under pressure, and ensure accuracy even in a dynamic environment.

You’ll also need:

  • Experience in customer service, sales support, logistics coordination, or order management

  • Strong communication and problem‑solving skills

  • Experience working with ERP/CRM systems

  • Ability to manage multiple tasks while maintaining attention to detail

  • Comfort working in a matrixed environment with multiple internal stakeholders

What you’ll receive:

As part of Nutreco, you’ll be a member of the SHV family, a diverse group of companies with a global footprint. Join us and you’ll gain access to a wide network of expertise and international career paths. You’ll also benefit from the backing of one of the world’s largest privately owned businesses, known for its stability and long‑term focus.

In addition, you’ll receive:

  • A competitive salary package 

  • Generous pension scheme 

  • 26 vacation days

  • Opportunities for continuous learning and professional development within Nutreco and the broader SHV group 

  • Support to thrive within our inclusive, international culture and dynamic environment 

How and why to find out more:

We can offer you a rewarding career with real meaning and purpose—where you’ll feel proud of the impactful role you perform every day and the part you play in Feeding the Future.

If you’re interested in joining us, get ready to Own your progress, your potential, and your career.

We aim to review all applications within five business days and will get back to you as soon as possible. 

#OwnIt

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These colleagues already feeding the future

Follow these steps to start Owning your career at Trouw Nutrition.

1

Your application

If you’re interested in joining us, then complete an application, which will ask you to share information about yourself and your academic and work experience. We'll review your application and be in touch as soon as possible.

2

Telephone conversation

If your application has impressed us, HR will arrange a telephone call with you to find out more about your background and experience.

3

Second interview

If our telephone conversation proves you could be a great fit, we’ll be in touch to arrange a second interview. On this, we’ll discuss your background and how you can contribute to the team. You could even have a chat with your potential new manager and team colleagues.

4

Review period

If we believe your understanding of the role and passion for our purpose stands out, we’ll contact you soon, to share with you our final decision. Your patience is appreciated at this point.

5

Hiring decision

Once we’ve made our decision, we’ll be in touch to let you know the outcome.
 

6

Welcome to the team

If you’ve been successful then, welcome to the team. You can now look forward to Owning your career at Nutreco. as you grow, develop and help to Feed the Future for generations to come. 

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Ready to Own it? Apply here

Own your potential

If you have a question or need any help or career advice, please mail me and I’ll get back to you.

If you have a question or need any help or career advice, please mail me and I’ll get back to you.

Marija Dragicevic

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Marija Dragicevic

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