Job Description

Get ready to Own customer service transformation as Customer Service Lead at Trouw Nutrition, a Nutreco company. In this influential role, you’ll combine hands-on leadership with process improvement to develop a capable and customer-focused team, improve order management processes, and work closely with Sales, Supply Chain, Operations, and Logistics to deliver a seamless customer experience. Own your ideas, Own your progress and Own your impact. 

What you'll do 

Reporting to the Supply Chain Manager, you will lead a team responsible for delivering excellent service across domestic and export markets while continuously improving the customer experience. You will:  

• Lead, coach and develop the Customer Service team, building capability, engagement and development. 

• Oversee the end-to-end order management process, ensuring customers receive accurate and timely support from order placement through delivery. 

• Act as the escalation point for complex customer issues, coordinating solutions with internal stakeholders and customers. 

• Drive performance through KPIs including OTIF, NPS, Order Accuracy, Order Efficiency and customer satisfaction measures. 

• Identify and implement improvements to customer service processes, systems and ways of working. 

Who we're looking for 

We're looking for someone who is responsible, accountable and ready to Own this role. Someone who is a strong people leader, thrives in a customer-focused environment, and can balance operational excellence with team development. 

• A degree in Business Administration, Supply Chain, Engineering or a related field. 

• Proven experience in Customer Service in a manufacturing environment. 

• Proven experience leading and developing teams in a complex operational environment. 

• Strong stakeholder management, communication and problem-solving skills. 

• Experience working with ERP and CRM systems. 

• Professional proficiency in both English and Afrikaans. 

What you'll receive 

As part of Nutreco, you'll be a member of the SHV family, a diverse group of companies with a global footprint. Join us and you'll gain access to a wide network of expertise and career opportunities while contributing to our purpose of Feeding the Future. In addition, you'll receive: 

• A competitive salary and benefits package. 

• Opportunities for learning, development and career growth. 

• The support of a collaborative and purpose-driven team. 

• Exposure to a diverse customer base across South Africa and export markets. 

• The opportunity to make a visible impact on customer experience and business performance. 

How and why to find out more 

We can offer you a rewarding career with real meaning and purpose. This is an opportunity to lead a critical function, develop a capable team, and play an important role in delivering an excellent customer experience. 

If you're ready to make an impact and help us Feed the Future, we'd love to hear from you. #Ownit #trouwnutrition