“Starting a project at Skretting is like entering a whole new world.” - Seong Chea Chua, senior researcher
- Ho Chi Minh City, Vietnam
- Full time
Create and Maintain Customer Records (20%)
- Creates records for new customers, including contact details and all of necessary information, and input into system (eg. CRM, M3 or 1QM).
- Update the records with details of orders and invoices. These records provide useful data for sales reports and for planning future sales and marketing campaigns.
Sales and Sales Support (60%)
- Coordinate with sales representative and relevant stakeholders for sale contracts preparation, and EN-VN translation, if requested.
- Deal with routine requests from customers, such as requests for price quotes, delivery date or payment status.
- Provide support for sales representatives when they are away from the office: Take calls or e-mails from customers and alert representatives to any urgent issues.
- Pass any technical queries from sales representatives or customers to the appropriate departments. They update representatives on orders or deliveries.
- Monitor, tracking and manage the gimmick inventory.
- Support Commercial Lead on updating consolidating forecast, preparing weekly/monthly sale report, and other paperwork related to commercial department
- Supporting marketing manager & sales team with marketing events
Continuous improvement (10%)
- Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change / optimization of the department.
Communication / Coordination (10%)
- Communicates with clients and informing them about solutions to problems / complaints. Explains options on alternative products.
- Informs managers on complex problems / complaints. Conducts correspondence and preparation of reports
About Skretting
Skretting is the global leader in providing innovative and sustainable nutritional solutions and services for the aquaculture industry. Our team of 3,500 passionate people across 18 production facilities on five continents relentlessly pursue our purpose of Feeding the Future by applying our knowledge of ingredients and the nutritional needs of fish and shrimp to deliver optimum value to producers from limited natural resources.
We apply our worldcass innovation and technical capabilities to manufacture and deliver high quality feeds from hatching to harvest for more than 60 species. Skretting is part of Nutreco, global leader in animal nutrition and aquafeed, which in turn is part of the SHV Family of Companies, unifying over 50,000 people around the world.
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Explore how people across our company are contributing to Feeding the Future.
Discover the world of Nutreco
Explore how people across our company are contributing to Feeding the Future.