“Trouw Nutrition doesn’t just sell animal feed components, but scientifically based nutritional products and services.” - Nienke de Groot, strategic marketing manager
- Olds, Canada
- Full time
Trouw Nutrition is hiring… we’re looking to add a Customer Service Representative / Sales Assistant to join our team in Olds, AB. We are looking for someone who is passionate about Customer Service, able to participate in the sales development and the smooth running of the location. We count on your keen experience to work closely with logistics and manufacturing, ensuring timely order placement, adhering to scheduling requirements, and constantly delivering a high standard of service. You will also focus on building and nurturing customer relationships.
The position is 100% on-site at Olds, AB.
KEY RESPONSIBILITIES
The Customer Service Representative works closely with our customers to understand their needs, provide them with the insight they are looking for and help them complete their purchases. The main function of the department is to handle orders and to provide coordination with customers about products, delivery options and complaints.
GOOD TO KNOW
- Passionate about your career? Work within the supportive Customer Service Team on location.
- Work directly with our clients. The client base may include a variety of customers, from independent clients as distributors to individual farmers, and customers covered by a key account.
- Collaboration, good organizational and communication skills (written and verbal), high learning capacity, high level of integrity and influencing skills, acts like an owner / entrepreneurial, focus on continuous improvement, team oriented, show respect, coachable
A Day in the Life…
- Deal with our customers questions, requests and concerns.
- Ensure high levels of customer satisfaction through excellent service
- Propose innovative ideas to increase market share
- Accept and process incoming orders, answer questions, solve problems
- Answer questions about product assortment and applications, production based on standard product, quoting prices and delivery times (training provided)
- Participate in process improvements
SKILLS AND EXPERIENCE:
- Post-secondary education is required
- Previous retail experience, focused on excellent customer service
- Customer management and strong organizational skills
- Proven ability to multi-task in a fast-paced environment
- High level of computer competency including knowledge of Microsoft Office applications
- Must possess a valid class 5 license
- Experience working on a family or commercial farm or experience in agriculture, customer service and sales is considered a strong asset
WHAT WE OFFER
- Base salary and Annual bonus.
- Medical/Dental/Vision benefits that start on Day 1.
- Robust pension plan with employer matching.
We are committed to employment equity, and we encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities and members of visible minorities.
Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.
Current employees of any SHV company; please apply through the SHV Job Board, or If you are an employee of Trouw Nutrition or Skretting, you can complete your application through your Workday account. SHV Internal Job Board: https://www.shv.nl/jobs/
Final candidates who are being considered for the position will be required to undergo a criminal background check.
Please note that candidates applying for Canadian job openings must be authorized to work in Canada without sponsorship.
#SPTN
About Trouw Nutrition
Trouw Nutrition has a 90-year history of dedication to innovation and deep experience in developing smarter and more sustainable ways of raising healthy farm animals and companion animals. Our team of 8,300 passionate people in 32 countries relentlessly pursue solutions to the challenges facing our feed-to-food chain to help our customers Feed the Future.
Our broad portfolio of feed specialties, feed additives, premixes and nutritional models and services, along with our ever-increasing expertise in feed, farm and health makes us a one-stop-shop with limitless opportunities to create tailored, integrated solutions suited to each customer’s local situation.
Trouw Nutrition is part of Nutreco, global leader in animal nutrition and aquafeed, which in turn is part of the SHV Family of Companies, unifying over 50,000 people around the world.
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Discover the world of Nutreco
Explore how people across our company are contributing to Feeding the Future.